Your Custom Connectivity Solution from IT Connect is designed to be as worry-free as your regular phone line and Internet connection. That’s why IT Connect backs your plan with technical support available 24/7. Contact us at support@itconnect.com or 1-888-IT-DIRECT.
Toll-Free Numbers – Our carrier is Verizon/MCI, a major national brand known for outstanding quality and fast, effective customer service. We are in daily contact with our carrier, and are able to quickly iron out any snags occurring with your Shared Usage or Exclusive number.
On Shared Usage numbers, we monitor and periodically test the carrier’s Enhanced Call Routing system to ensure quality delivery of your calls, and to correct potential problems before they affect your service.
On Exclusive Usage (national) numbers, we monitor traffic reports and look for signs of
potential technical issues, again with the goal of correcting problems before they happen.
Website Domains – We deal directly with INTERNIC, the Internet’s Network Information Center and top-level authority for registration of website domain names. Our domains are registered with Network Solutions, register.com and ENOM.com, and West Host Hosting Services of Bellevue, WA., a high-quality host with multiple domain name servers located at different locations throughout the United States. Each of these locations has multiple high-bandwidth Internet connections, battery or diesel generator back-up power, security, and access to three different major Internet backbones. These dispersed, redundant name servers give West Host the ability to ensure your domain stays available, with no interruptions in service.
To reach our 24-hour Support Line, call 1-888-IT-DIRECT.
You can also email us at support@itconnect.com.
